Frequently asked questions
Clear answers about recurring property care and where the service stops.
Useful for landlords, owners and property managers who want routine tasks organised without blurring the line into regulated technical work.
What does routine property care normally include?
A service can combine agreed inspections, common-area cleaning, bin handling, exterior care, minor non-specialist tasks and seasonal work. The exact scope should be written for the actual property.
Is property care the same as technical building maintenance?
No. Routine caretaker-style work is different from regulated or specialist electrical, gas, structural, major plumbing, fire-safety or other technical maintenance. Those tasks should stay with appropriately qualified providers.
Can you carry out minor repairs?
Simple non-specialist tasks can be included where they are appropriate and clearly defined. The service agreement should explain the boundary and exclude work that requires specialist diagnosis, certification or regulated competence.
How often should the property be visited?
Visit frequency depends on the size and type of building, number of shared areas, occupancy, bin routines, grounds, seasonal conditions and how quickly issues need to be noticed. Some properties need several visits each week while others need a lighter routine.
What is included in a property inspection?
A routine inspection may cover agreed entrances, shared internal areas, obvious visible defects, bins, exterior areas and other specified zones. It is not a substitute for a formal technical, structural or safety inspection.
Do you provide common-area cleaning?
Yes, common-area cleaning can be part of the routine for entrances, corridors, stairs and other agreed shared spaces. Frequency should reflect actual traffic and presentation requirements.
Can bin service be included?
Where appropriate, bin presentation, return and basic waste-area care can be included. Collection schedules, access and any special waste handling should be defined before the service starts.
Do you provide grounds or exterior care?
Basic recurring exterior care can be included, such as agreed tidying and simple grounds tasks. Specialist landscaping, tree work or technical exterior repairs should be scoped separately where needed.
How does winter service work?
Winter service needs a property-specific plan covering priority routes, timing, materials, weather conditions and the local legal duties that apply. A generic website description should never replace the actual local service agreement.
Can you work for landlords and property managers?
Yes. The model is particularly useful where an owner or manager wants one clear routine for repeat property tasks and a simple way to receive reports when something needs separate action.
What should I send for a quote?
Send the property type, approximate size or number of units, shared areas, recurring tasks, preferred visit frequency, access arrangements and any current problems you want the service to address.
What happens when a problem is outside the agreed scope?
The issue can be documented and reported to the responsible person so the appropriate qualified contractor or specialist can be instructed. A clear escalation process should be part of the service relationship.
The important boundary
Routine property care should make specialist issues more visible, not hide them.
A recurring service is useful because somebody is regularly looking at the property and handling the agreed day-to-day work. When an electrical, gas, structural, major plumbing or other specialist issue appears, the right outcome is clear reporting and escalation to the appropriate qualified provider.
Read the scope guide →Start with the basics
Have a question about your actual building?
Send the property type, shared areas, recurring tasks and the issue you want to solve. We can answer from the real scope rather than a generic package.